01What this covers
This policy applies to paid listing plans (Verified and Sponsored) bought through the dashboard. The Free plan, the point of sale, inventory, orders, customers and the quotation maker carry no charge and are outside this policy.
NearbyReview does not process payments between a business and its customers. A sale recorded at a business's till, or a quotation it issues, is a contract between you and that business; refunds for goods and services are theirs to decide and are governed by their terms.
02How plans are billed
Plans are billed in advance, monthly or yearly, per listing. Prices are shown inclusive of GST where applicable and an invoice for each period is listed under Settings → Billing. Upgrading takes effect immediately; the new price applies from the next invoice.
03Cancelling
You can cancel at any time from Settings → Plan. The plan stays active until the end of the period you have paid for and then reverts to Free. Nothing is deleted: the listing, reviews, sales, quotes and settings remain.
04When we refund
We refund in full, to the original payment method, within 7 working days when:
- You were charged in error, twice, or after a cancellation took effect.
- A yearly plan is cancelled within 14 days of first purchase and the placement features have not been used.
- We are unable to publish or keep published the listing the plan was bought for, for reasons within our control.
05When we do not refund
Otherwise plan fees are non-refundable. In particular we do not refund for:
- Unused time on a monthly plan after cancellation.
- A listing that is unpublished because it breaks the Terms of use or Content policy.
- Fewer leads, views or reviews than expected. Placement is a position in results, not a guarantee of enquiries.
06How to ask
Use the contact form with the topic Billing, or email billing@nearbyreview.in, quoting the listing and invoice reference. We reply within two working days and pay approved refunds within seven.